Privacy Policy

Madhusudan SMC Foods Private Limited

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Effective Date: 13th February 2026

Last Updated: 13th February 2026

 

This Privacy Policy explains how Madhusudan SMC Foods Private Limited (“SMC Foods”, “we”, “us”, “our”) collects, uses, shares, stores, and protects personal data when you visit or use our website and related services (the “Site”).

 

If you do not agree with this Privacy Policy, please do not use the Site.

 

1) Who we are

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Legal Entity: Madhusudan SMC Foods Private Limited

Registered Office: A–15, Sector 136, Near Panchsheel Balak Inter College, NOIDA – 201301, India

Customer Care: +91 7506404040

Email: crm@smcfoods.com

 

2) Scope of this Privacy Policy

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This Privacy Policy applies when you:

• Browse the Site

• Contact our customer care team (email/phone/WhatsApp)

• Participate in offers, contests, referrals, surveys or promotions

• Post product reviews or other user-generated content (where enabled)

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3) Personal data we collect

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We collect personal data in the following ways:

 

A. Personal data you provide to us

Depending on what you do on the Site, you may provide:

• Identity Data: Name

• Contact Data: Mobile Number, Email Address

• Address Data: City, State, PIN Code

• Account Data: Username, Password (encrypted/hashed)

• Communications: Messages you send to us (customer support, complaints, queries)

• Preferences: Marketing preferences and communication choices

 

B. Personal data collected automatically

When you use the Site, we may collect:

• Device and usage data: IP address, browser type, device identifiers, pages viewed, time stamps, referring links

• Cookies and similar technologies data (see Section 9)

 

C. Personal data from third parties

We may receive limited personal data from:

• Analytics and security service providers (e.g., signals to prevent fraud and protect the Site)

 

4) Why we use your personal data (purposes)

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We use personal data to:

• Provide the Site and its features

• Provide customer support and respond to queries/complaints

• Send service/administrative communications

• Improve our products, services, and user experience (including analytics and debugging)

• Send promotional communications (email/SMS/WhatsApp), where permitted, and honour opt-outs

• Detect, prevent and investigate fraud, unauthorised access, and security incidents

• Comply with applicable law, regulatory requests, and to enforce our legal rights

 

5) How we share your personal data

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We may share your personal data only on a need-to-know basis with:

 

A. Service providers (“data processors”)

Vendors who help us operate our business, such as:

• IT hosting and data storage providers

• Customer communication and email/SMS/WhatsApp service providers

• Analytics and security service providers

 

We require service providers to protect personal data and use it only for performing services for us.

 

B. Legal and safety disclosures

We may disclose personal data where required by law, court order, or to respond to lawful requests by government authorities, or to protect the rights, property, or safety of SMC Foods, our customers, or others, or to prevent fraud and misuse.

 

C. Business transfers

If we are involved in a merger, acquisition, reorganisation, sale of assets, or similar transaction, personal data may be shared as part of that transaction, subject to applicable law and appropriate safeguards.

 

We do not sell personal data to third parties.

 

6) International transfers

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We primarily store and process personal data in India. Where needed (for example, where a service provider’s infrastructure is located outside India), personal data may be transferred outside India subject to applicable law and appropriate safeguards.

 

7) Data retention and deletion

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We retain personal data only for as long as necessary for the purposes described in this Policy, including:

• Providing customer support

• Meeting legal requirements

• Maintaining security logs and records to protect users and the Site

• Resolving disputes and enforcing agreements

 

When personal data is no longer needed, we delete or anonymise it unless retention is required by law.

 

8) Your rights and choices

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Subject to applicable law, you may have the right to:

• Request access to a summary of the personal data we process about you and information about how it is processed and shared

• Request correction, updating, completion or erasure of your personal data

• Opt out of promotional communications (marketing emails/SMS/WhatsApp); service messages may still be sent

• Raise a grievance and seek redressal through our grievance redressal mechanism

• Nominate another individual to exercise certain rights on your behalf as permitted by law

 

To exercise your rights, please contact us using the details in Section 12.

 

9) Cookies and similar technologies

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We use cookies and similar technologies to:

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• Enable essential Site functions

• Remember preferences

• Analyse Site traffic and performance

• Help secure the Site and reduce fraud

 

You can control cookies through your browser settings and, where enabled, through our cookie preference tool. If you disable certain cookies, parts of the Site may not function properly.

 

10) Children’s privacy

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Our Site is intended for users who are 18 years or older. We do not knowingly collect or process personal data of children.

 

If you believe a child has provided personal data to us, please contact us and we will take appropriate steps as required by law.

 

11) Data security

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We maintain reasonable administrative, technical, and organisational security measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.

 

12) Changes to this Privacy Policy

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We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised “Last updated” date. Your continued use of the Site after changes means you accept the updated Policy.